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    You are at:Home»Issues»The login is invalid – WHM/cPanel

    The login is invalid – WHM/cPanel

    By RahulApril 29, 20151 Min Read

    Today I have installed new WHM/cPanel server on an AWS instance. Generally AWS servers are used key based login for ssh users and users don’t have root password. So I have manually reset root password through command line. After installation of cPanel when I tried to login to WHM using web browser I got The login is invalid error even I was using correct login user and password. I tried the same thing by changing root password 3-4 times but still facing same issue.

    Error: The login is invalid

    whm-invalid-login

    After that I google about this issue and found few solutions in which below solution work for me.

    Solution:

    This issue is creating due to my IP address was blocked by cphulkd. So I have added my ip to white list using following command. Make sure to change 11.22.33.44 with your actual public ip. To find your public ip visit here.

    root@cpanel [~]# /scripts/cphulkdwhitelist 11.22.33.44 
    
    11.22.33.44 has been whitelisted
    

    After that I was able to login successfully using root account in WHM panel.

    cpanel error login
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